Calcolatore Net Promoter Score Gratuito
Calcola il Net Promoter Score dalle risposte ai sondaggi. Strumento NPS gratuito per la fedelta clienti.
Net Promoter Score
45
Net Promoter Score vs Number of Promoters (scored 9-10)
Formula
How to Calculate Net Promoter Score
Formula
NPS = % Promoters - % Detractors
NPS is based on one question: "How likely are you to recommend us?" Responses fall into three groups: Promoters (9-10), Passives (7-8), and Detractors (0-6). The score ranges from -100 (everyone is a detractor) to +100 (everyone is a promoter). Passives are excluded from the final calculation but still factor into the denominator.
Esempio Risolto
Out of 100 survey responses: 60 are promoters, 25 are passives, and 15 are detractors.
- 01Promoter % = 60/100 = 60%
- 02Detractor % = 15/100 = 15%
- 03NPS = 60% - 15% = 45
Domande Frequenti
What is a good NPS?
Above 0 is acceptable (more promoters than detractors). Above 30 is good. Above 50 is excellent. Above 70 is world-class. Apple, Amazon, and Netflix typically score 60-70+. Industry benchmarks vary significantly.
How often should I measure NPS?
Transactional NPS can be measured after every interaction. Relationship NPS is typically measured quarterly or bi-annually. Consistency in timing and methodology matters more than frequency.
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