Free Customer Satisfaction Score Calculator
Calculate the Customer Satisfaction Score (CSAT) to measure the percentage of customers who report being satisfied or very satisfied with your product or service.
CSAT Score
80.00%
CSAT Score vs Satisfied Responses (4 or 5 out of 5)
How to Calculate CSAT
Formula
CSAT = (Satisfied Responses / Total Responses) x 100
CSAT measures immediate satisfaction after a specific interaction or with a product overall. Customers rate their experience on a scale (typically 1-5), and CSAT counts only those who selected the top two options (satisfied and very satisfied). It is a straightforward, actionable metric: if CSAT drops after a product change, you know something went wrong. Unlike NPS, which measures loyalty intent, CSAT measures current happiness.
Example Calculation
100 customers completed a satisfaction survey and 80 rated their experience as satisfied (4) or very satisfied (5).
- 01CSAT = (80 / 100) x 100 = 80%
- 02Unsatisfied Responses = 100 - 80 = 20
Frequently Asked Questions
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